Returns & Refunds

At Sunny Market, your satisfaction and skin health are our top priorities. We offer a clear and customer-friendly 30-day return policy in full compliance with Australian Consumer Law and our Meta verified standards.

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30-Day Window

Request a return within 30 days of parcel delivery.

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Sealed & Unopened

Must be in pristine original packaging with seals intact.

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Fast Refunds

Processed to your original payment method in 5–7 days.

Return Eligibility

  • Items must be unboxed, unused, and in their original factory condition.
  • Due to hygiene, safety, and clinic-grade standards, opened, tested, or altered skincare products cannot be returned or refunded.
  • Proof of purchase (Shopify order confirmation email or order number) is required.

How to Initiate a Return

  1. Send an email here with your Order Number and the reason for return.
  2. Attach clear photos showing that the product seals and boxes are undamaged.
  3. Our team will verify the request and provide return authorization along with the Sydney warehouse shipping address.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If an item arrives defective, damaged, or if you receive the wrong product, notify us within 48 hours of delivery with clear photos so we can promptly arrange a free replacement or full refund.

Need help with an ongoing return?

Reach out to our Customer Care team at Contact us.