FAQ

Find answers to common questions about our clinic-grade Korean skincare range, orders, shipping, and authenticity.

📦 Shipping & Delivery
How much does Australian shipping cost?
We offer Free Standard Shipping across Australia on all orders over $100 AUD. For orders under $100 AUD, live carrier rates are calculated at checkout.
How long does dispatch and delivery take?
All orders are packed and dispatched from our Sydney facility within 1–2 business days. Delivery typically takes 2–6 business days depending on your location.
Authenticity & Quality
Are your products 100% authentic?
Yes, absolutely. We source exclusively from authorized distributors and verified brand laboratories in South Korea (including MAHOE LIQUID, Dr.SANTE, RE:BL, and Aesthein).
What makes clinic-grade skincare different?
Clinic-grade formulations use higher concentrations of active ingredients (exosomes, PDRN, advanced peptides) designed for clinical aesthetic treatments, delivering rapid and targeted results.
🧴 How to Choose Products
How do I select the right routine for my skin concern?
Use our "Shop by Concern" menu to filter by goals like Anti-ageing, Sensitive & Barrier Repair, Deep Hydration, or Brightening. For personalized advice, feel free to contact us directly.
🔄 Returns & Refunds
What is your return policy?
We provide a 30-day return window for unopened and sealed items in their original packaging. For hygiene reasons, opened or used cosmetics cannot be returned.

Still have questions?

Contact our team.